FAQs

Roof Racks

How do I know what model Pioneer Platform I have?

Let’s face it, it’s no easy feat to remember the model of every single product we’ve ever bought. If you’re struggling to decipher the difference between the 5 and the 4 Series Pioneer, take a look at the images below for a side-profile peek.

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How do I know which roof racks fit my car?

Simply use the "Fit My Car" tool to view all the racks available for your vehicle.

The system I want isn't available, can I get a custom rack?

Our products are versatile allowing for a variety of custom solutions. You will need to consider altering the racks in any way may void the warranty and how the weight and fitment style may affect your vehicles load carrying capacity.

It is also important to note we have chosen the roof rack systems for vehicles based on the optimal fitments. Some fitments are not recommended for vehicles with low load ratings or roof types and will not be developed for those vehicles.

For custom fitments, visit your nearest dealer who does specialist fitting.  You can find out which dealers do specialist fitments through the dealer locater.

Can I get a copy of my roof rack instructions and fitting supplements?

Yes, you can find your roof rack instructions by selecting your vehicle using "Fit My Car" and finding your roof racks. You`ll find all necessary documents under the documents tab on the rack page.

Can I install the roof racks myself?

Many of our roof racks can easily be installed at home, however, we recommend some roof rack systems such as trackmounts and backbones are installed by an authorised Rhino-Rack dealer. Always follow the instructions and be aware some systems do not come with all the necessary tools for install. See Fitting Times below for a guide on which systems we recommend are installed professionally. If you have any issues installing a product, please contact your nearest dealer for help and refer to the instructions.

Will my old roof racks fit my new car?

Most likely not. To ensure a safe and effective fitment, roof racks may vary greatly between vehicles depending on the roof design. To check cross compatibility, you need to know the product codes for your current system and cross-reference that information with the product breakdown on the systems available for the new vehicle. While some roof racks will fit multiple vehicles if you are unsure you should visit your nearest dealer for further details.

Will the roof racks work with my sunroof?

In many cases, the roof racks will be compatible with the sunroof version of a vehicle. You should check if there is an "important note" on the roof rack system, as this will detail any considerations like sunroof compatibility. We recommend caution is taken when operating a sunroof with roof racks installed for the first time and be aware of how your cargo may affect the sunroof operation.

What is the roof rack load rating?

Load Ratings vary between vehicles, roof type, and fixture style. Please refer to our Load Rating Calculator to calculate the load rating for your vehicle and roof rack system. 

How do I stop the noise my roof racks make?

Our high-end roof racks have been designed with rubber inserts to reduce noise and prevent whistling. Incorrect installation is the most common cause of noisy roof racks. Check your product`s instructions to make sure the rubber strips are installed correctly in the channels both topside and underside of your roof rack bars. The rubber inserts should be cut to the correct length and fitted inside the channel so there are no gaps. Lastly, ensure your end caps are installed and locked before driving. If you want to further reduce wind noise, check out our Wind Fairings here. If the noise still persists, check with your nearest dealer for further options.

How do I clean my roof racks?

Firstly, do not take your vehicle through automotive washing stations with your roof racks installed! Hand wash the racks with soap and water. Do not use any abrasive materials. If in doubt check your product instructions.

Accessories

Can I get a copy of my accessory/product instructions?

Yes, you can find all relevant the documents on the products page under the "documents" tab.

How can I tell if an accessory will fit my roof racks?

Rhino-Rack accessories are compatible with most roof racks fitted with a channel, however, you should check the roof rack compatibility on the product page to find out if a fitting kit is required.

Will Thule accessories fit my Rhino-Rack roof racks?

Most Thule and Rhino-Rack accessories are cross compatible though there may be some exception, we recommend you use Rhino-Rack accessories for our bars as they are specifically designed for this purpose. However, if you already have an accessory you want to fit we recommend you visit a Rhino-Rack dealer, they can help you with a fitting kit to fit the accessories to our roof racks.

Will Vortex Bar accessories fit my Pioneer System?

Check the product roof rack compatibility as some accessories will fit, otherwise, you can use a VA bar adaptor to mount Vortex accessories to your Pioneer System.

General

I lost my Rhino-Rack keys, can I get replacements?

Yes, you can order replacement keys through your nearest dealer or you can get replacement locks.

Can I get all my locks to use the same key?

Yes, check out our MasterKey range you can easily replace the locks on your racks and accessories with one key.

How can I order spare parts?

Spare parts are available via our authorized Rhino-Rack dealer network.

You can find your nearest Rhino-Rack dealer here: www.rhinorack.com/where-to-buy.

Alternatively, select spare parts are now available for purchase on our New Zealand website.

If you purchase direct on our website your order will incur a shipping fee which will be added in your cart.

If you can’t find your spare part on our website, please contact our Customer Service team on +64 4 237 0853 or email customerservice@rhinorack.co.nz or visit your nearest dealer for assistance.

Where can I purchase Rhino-Rack products? Do you ship internationally?

We do not sell directly to customers, however, you can find your Local Dealer or view a list of our International Dealers.

Question not answered?

Please contact your local dealer for questions regarding specific vehicle fitments, returns, or product faults.

HOW DO I CANCEL MY ONLINE ORDER?

Simply email customerservice@rhinorack.com with your Order number and request that it be cancelled. Please place “Order Cancellation” in the Subject line of the email.

Rack and Platform Assembly and Fitting Times

Below are fitting time charts that give you a guide on how long it would take a trained and authorised Rhino-Rack dealer to fit roof rack systems to your vehicle.

Product Time Tools Required Installation
Removable (2500, SX and StealthBar) 30 - 45 Mins Self Install
Factory Mounting Points (RCH, RCL, RVP) 60 - 90 Mins Installer Recommended
Trackmount 2 Hrs Installer Recommended
Canopy Trackmount 2.5 Hrs Installer Recommended
Pioneer Systems 1 Hr Installer Recommended
Removable (2500 Factory Mounting Points) 1 Hr Self Install
Gutter Mount (RL) 45 Mins Installer Recommended
Quickmount Base (Rivited) 2 Hrs Installer Recommended
Backbones 90 Mins Installer Recommended
Pioneer Flat Pack or AT Tray 1 Hr Self Install

Accessories Assembly and Fitting Time Guide

Below are fitting time charts that give you a guide on how long it would take a trained and authorised Rhino-Rack dealer to fit roof rack systems to your device

Product Time Tools Required Installation
Awnings 15 Mins Self Install
Recreational Accessories 20 Mins Self Install
Pioneer Nautic Kayak Loaders 90 Mins Installer Recommended
Boat Loader 4 Hrs Installer Recommended
Luggage Boxes 15 Mins Self Install
Luggage Baskets 30 Mins Self Install
Ladder Rack System 3 Hrs Installer Recommended